Archive | Recommended Offsite Readings RSS feed for this section
jd power and associates

2012 U.S. Bank Customer Switching and Acquisition Study by J.D. Power and Associates

Bank Customer Switching Rates Rise Again, Fueled by Issues with Fees and Poor Service Consumer backlash against bank fees, coupled with poor service and unmet customer expectations, has fueled increases in defection rates among customers of large, regional and midsize banks, according to the J.D. Power and Associates 2012 U.S. Bank Customer Switching and Acquisition […]